Mostply FAQ —
Your Questions Answered

For standard play, email verification is all that is required. For higher withdrawal limits or if our security system flags an unusual activity pattern, we may ask for a government-issued photo ID (National ID card or passport) and a proof of address. This is a standard KYC (Know Your Customer) process that protects your account from unauthorised access. Verification is typically completed within a few hours of submitting your documents.

No. Mostply allows one account per person. Creating multiple accounts is a violation of our Terms and Conditions and may result in all accounts being suspended and balances forfeited. If you have forgotten your login details, use the password reset option on the Login page or contact our support team for assistance.

Go to the Login page and click "Forgot Password". Enter the email address linked to your account and we will send you a password reset link within a few minutes. Click the link, set a new password, and you are back in. If you do not receive the email, check your spam folder or contact our 24/7 support team via live chat.

You must be at least 18 years old to register and play on Mostply. We take responsible gaming seriously and have strict age verification procedures in place. If we have reason to believe an account holder is under 18, the account will be suspended immediately pending verification. For more information, visit our Responsible Gaming page.

Mostply accepts bKash, Nagad, Rocket, bank transfer, and major debit and credit cards. All of these methods are available for both deposits and withdrawals. We are constantly adding new payment options based on player feedback, so check the cashier section of your account for the most up-to-date list of available methods in your region.

Standard withdrawals are processed within 1–3 hours of the request being submitted. VIP Club members enjoy priority processing with most withdrawals completed in under 30 minutes. Bank transfers may take slightly longer depending on your bank's processing times. Mostply does not charge any fees on withdrawals — any charges that appear are applied by your payment provider, not by us.

Yes. The minimum deposit on Mostply is ৳200 for most payment methods. This low entry point means you can start playing without committing a large amount upfront. The minimum withdrawal amount is ৳500. There is no maximum deposit limit for standard accounts, though higher amounts may require additional verification for security purposes.

Most delays are caused by one of three things: pending account verification, an active bonus with wagering requirements that have not yet been met, or a routine security check on larger withdrawal amounts. If your withdrawal has been pending for more than three hours and none of these apply, please contact our support team via live chat with your transaction reference number and we will resolve it immediately.

Mostply does not charge any fees on deposits or withdrawals. All transactions are processed free of charge on our end. Some payment providers — particularly banks — may apply their own transaction fees, which are outside of our control. We recommend checking with your payment provider if you notice any unexpected charges on your statement.

The welcome bonus is credited automatically to your account after your first qualifying deposit — no bonus code is needed. Simply register, make your first deposit of ৳200 or more, and the bonus will appear in your account balance within seconds. The bonus can be used on any game in the Mostply library including slots, sports betting, and live casino titles.

Wagering requirements (also called playthrough requirements) specify how many times you need to bet the bonus amount before you can withdraw any winnings generated from it. For example, a ৳1,000 bonus with a 10x wagering requirement means you need to place ৳10,000 in total bets before the bonus converts to withdrawable cash. All Mostply bonuses clearly display their wagering requirements before you opt in, so there are no surprises.

Yes. Mostply runs weekly and monthly promotions for all registered players. These include reload bonuses on deposits, free spins on featured slot games like Fortune Dragon, cashback on sports betting losses, and boosted odds on major cricket and football events. All active promotions are listed in the Promotions section of your account dashboard. Check back regularly as new offers are added every week.

No. Bonus funds cannot be withdrawn until the associated wagering requirements have been fully met. However, you can choose to forfeit an active bonus at any time from your account settings if you prefer to play without bonus restrictions. Note that forfeiting a bonus will also remove any winnings generated from that bonus balance. Your real money balance is always available for withdrawal regardless of any active bonuses.

Mostply offers over 500 games across multiple categories. The exclusive game library includes Midas Fortune, Monster Fight, and Fortune Dragon — titles you will not find on any other platform. Beyond these exclusives, the library covers slots, live casino tables, and a comprehensive sports betting section with markets on cricket, football, badminton, American football, tennis, basketball, and more.

Yes. All Mostply slot and casino games use a certified random number generator (RNG) that is independently audited by a third-party testing laboratory. The RTP percentage for every game is published transparently in the game information section. Sports betting odds are set by live market conditions and are clearly displayed on every event page. Mostply is committed to fair play and full transparency on all game outcomes.

Live (in-play) betting on Mostply allows you to place bets on sporting events while they are in progress. Odds update in real time as the match unfolds — a wicket falling in cricket, a goal being scored in football, or a set being won in badminton will all cause the odds to shift immediately. You can access live betting from the Sports Betting section of the platform. A fast internet connection is recommended for the best live betting experience.

The Mostply VIP Club is a loyalty programme that rewards you for every bet you place on the platform. You are automatically enrolled when you create an account — there is nothing to sign up for separately. Every bet earns loyalty points, and as your points accumulate you progress through VIP tiers. Higher tiers unlock weekly cashback, faster withdrawals, higher limits, exclusive game promotions, and a dedicated account manager.

Visit the App page on the Mostply website for full download instructions. The app is available for both Android and iOS. Android users can download the APK directly from the Mostply website, while iOS users can install the app via the App Store. The app is free to download and gives you access to the full game library, live betting, account management, and 24/7 support — all from your phone.

Absolutely. The Mostply mobile website is fully optimised for all modern smartphones and tablets. Simply open your mobile browser, go to mostply.vip, and you have access to the complete game library without needing to install anything. The mobile browser version loads all games instantly and supports all payment methods, so the experience is essentially identical to the app.

Yes. The Mostply app is developed and maintained by the official Mostply team and is safe to install. The Android APK is signed and verified — always download it from the official App page on the Mostply website to ensure you are getting the genuine version. The app uses the same 256-bit SSL encryption as the website, so your data and transactions are fully protected at all times.

Yes. Mostply operates under a valid gaming licence and uses bank-grade 256-bit SSL encryption to protect all data transmitted between your device and our servers. All games are independently audited for fairness, and player funds are held in segregated accounts separate from operational funds. Mostply has been serving players in Bangladesh since its launch and has built a strong reputation for reliability, fast payouts, and transparent operations.

Mostply provides a full suite of responsible gaming tools accessible from your account settings. These include daily, weekly, and monthly deposit limits; session time reminders that alert you after a set period of play; cooling-off periods that temporarily restrict access to your account; and a self-exclusion option that permanently closes your account if needed. All tools take effect immediately when activated. Visit the Responsible Gaming page for full details and guidance.

Mostply customer support is available 24 hours a day, 7 days a week. You can reach the team via live chat directly from the website or app — this is the fastest option with an average response time of under two minutes. You can also contact us by email at [email protected]. For account-specific issues, please have your registered email address and account ID ready when you get in touch.