Mostply Privacy
Policy

01 Who We Are

Mostply is an online sports betting and gaming platform serving players in Bangladesh. The platform is accessible at mostply.vip and through the Mostply mobile application. For the purposes of this Privacy Policy, Mostply is the data controller — meaning we are responsible for deciding how and why your personal data is processed.

If you have any questions about how Mostply handles your personal data, you can reach our support team at any time via live chat on the platform or by emailing [email protected]. We aim to respond to all privacy-related enquiries within 48 hours.

02 Data We Collect

Mostply collects personal data in three main ways: information you provide directly, information generated by your use of the platform, and information received from third-party service providers. The table below summarises the categories of data we collect.

Mostply does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where this is strictly necessary for responsible gaming purposes — for example, if you voluntarily disclose a gambling-related health concern when requesting self-exclusion.

03 How We Use Your Data

Mostply uses the personal data we collect for the following purposes:

• Account management: To create and maintain your Mostply account, verify your identity and age, and manage your account settings and preferences.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, bank transfer, and cryptocurrency, and to maintain accurate financial records.
• Platform operation: To provide access to sports betting markets, casino games, and all other features of the Mostply platform.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, and other prohibited conduct on the platform.
• Responsible gaming: To monitor betting patterns and identify players who may be at risk of problem gambling, and to administer self-exclusion and limit-setting tools.
• Legal compliance: To comply with applicable laws and regulations, including anti-money laundering obligations and age verification requirements.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance with your account.
• Platform improvement: To analyse usage patterns and improve the features, performance, and user experience of the Mostply platform.
• Marketing communications: To send you information about promotions, bonuses, and new features — but only if you have opted in to receive such communications.

Mostply does not use your personal data for automated decision-making that produces legal or similarly significant effects, except in the context of fraud detection systems where automated flags are always reviewed by a human member of the Mostply team before any action is taken on your account.

04 Legal Basis for Processing

Mostply processes your personal data on the following legal bases:

• Contract performance: Processing that is necessary to provide you with the Mostply platform and fulfil our obligations under the Terms and Conditions — for example, processing your deposits and withdrawals.
• Legal obligation: Processing that is required to comply with applicable laws — for example, identity verification and anti-money laundering checks.
• Legitimate interests: Processing that is necessary for Mostply's legitimate business interests, such as fraud prevention, platform security, and improving our services — provided these interests are not overridden by your rights.
• Consent: Processing based on your explicit consent — for example, sending you marketing emails or SMS messages about promotions. You can withdraw your consent at any time by updating your communication preferences in your account settings.

05 Sharing Your Data

Mostply does not sell your personal data. We share your data only in the following limited circumstances:

• Payment processors: bKash, Nagad, Rocket, and other payment providers receive the financial data necessary to process your transactions. These providers are bound by their own privacy policies and data security obligations.
• Identity verification providers: Third-party KYC providers receive copies of your identity documents to verify your age and identity. These providers are contractually bound to use your data only for verification purposes.
• Fraud prevention services: Mostply uses third-party fraud detection tools that may process your technical and usage data to identify suspicious activity.
• Legal authorities: Mostply may disclose your personal data to law enforcement, regulatory bodies, or other government authorities where required by law or where we have a good-faith belief that disclosure is necessary to prevent fraud, money laundering, or other illegal activity.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of Mostply's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer.

06 Cookies and Tracking

Mostply uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the platform is used. Cookies are small text files stored on your device when you visit the Mostply website.

We use the following types of cookies:

• Essential cookies: Required for the platform to function — for example, keeping you logged in during your session. These cannot be disabled.
• Analytics cookies: Help us understand how players use the platform so we can improve it. These collect anonymised data about page visits, session duration, and feature usage.
• Preference cookies: Remember your settings and preferences, such as your preferred language or display options.
• Security cookies: Used to detect and prevent fraudulent activity and protect your account.

You can manage your cookie preferences through your browser settings. Note that disabling essential cookies may affect the functionality of the Mostply platform. Analytics and preference cookies can be disabled without affecting core platform features.

07 Data Retention

Mostply retains your personal data for as long as is necessary for the purposes described in this policy, or as required by applicable law. The following retention periods apply:

• Account data: Retained for the duration of your account and for a minimum of five years after account closure, to meet anti-money laundering and regulatory obligations.
• Transaction records: Retained for a minimum of five years from the date of the transaction.
• Identity verification documents: Retained for a minimum of five years after account closure.
• Marketing preferences and communications: Retained until you withdraw consent or for three years after your last interaction with Mostply marketing, whichever is earlier.
• Technical and usage data: Retained for up to two years from collection, after which it is anonymised or deleted.

When personal data is no longer required, Mostply securely deletes or anonymises it so that it can no longer be linked to you as an individual.

08 Your Rights

As a Mostply player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat or at [email protected].

Mostply will respond to all data rights requests within 30 days. In complex cases, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reason for it. We will never charge a fee for handling a data rights request unless the request is manifestly unfounded or excessive.

09 Security Measures

Mostply takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:

• SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption of sensitive data at rest, including financial data and identity documents.
• Role-based access controls ensuring that only authorised Mostply staff can access personal data, and only to the extent necessary for their role.
• Regular security audits and penetration testing of the Mostply platform.
• Two-factor authentication available for all player accounts.
• Automated monitoring systems that detect and alert on suspicious access patterns.

While Mostply takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — please use a strong, unique password for your Mostply account and enable two-factor authentication in your account settings.

10 Children's Privacy

The Mostply platform is strictly for adults aged 18 and over. Mostply does not knowingly collect personal data from anyone under the age of 18. If we become aware that a player is under 18, we will immediately close their account, void any bets placed, and delete their personal data.

If you believe that a minor has registered an account on the Mostply platform, please contact us immediately at [email protected] so we can investigate and take appropriate action.

11 Changes to This Policy

Mostply may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered players via email or an in-platform notification before the changes take effect. The updated policy will always be available on this page with a revised effective date.

We encourage you to review this Privacy Policy periodically. Continued use of the Mostply platform after any changes are published constitutes your acceptance of the updated policy.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way Mostply handles your personal data, please get in touch with our team. We are available 24 hours a day, 7 days a week.

• Live Chat: Available on the Mostply website and app — the fastest way to reach us.
• Email: [email protected] — we aim to respond to privacy enquiries within 48 hours.

For information about your rights as a player, visit our FAQ page. For responsible gaming support, visit our Responsible Gaming page.